FAQs

1. Where do you ship?

We currently ship to all U.S. states.
International shipping is not available at the moment.

2. How long does shipping take?

Our standard delivery time is:

Order Processing: 1–3 business days

Shipping Time: 5–12 business days within the U.S.

Delivery times may vary due to carrier delays, seasonal demand, or warehouse location.

3. How can I track my order?

Once your order is shipped, you will receive an email containing a tracking number.
Tracking updates may take 24–48 hours to appear.

4. What if my tracking number isn’t working?

This is normal during the first 24–48 hours.
If the issue continues, please contact us at:
📧 [support@casadoshoop.shop]

5. What if my order arrives damaged or defective?

We’re here to help!
Please contact us within 48 hours of delivery with photos of the issue.
We’ll replace or refund your item according to our Return Policy.

6. Can I cancel or change my order?

Orders can be cancelled or modified only before they are processed.
Once the order is shipped, we can no longer make changes.

7. What is your return policy?

You may request a return within 30 days of receiving your item if:

The item is damaged

The item is defective

You received the wrong product

Returns for “change of mind” are not accepted.

Please see our full Return Policy for more details.

8. What payment methods do you accept?

We accept secure payments through:

Visa

MasterCard

American Express

PayPal

Discover

Shopify Payments

All payments are encrypted and secure.

9. Do you offer customer support?

Absolutely!
Our customer service team is available Monday–Friday.
Contact us anytime at:
📧 [support@casadoshoop.shop]

We aim to respond within 24–48 hours.

10. Do you offer order refunds?

Yes — eligible orders will be refunded to your original payment method once the return is approved and processed.
Refunds typically appear within 3–7 business days